Frequently Asked Questions
Everything you need to know about shopping with EzyDog.
How do I determine the right size for my dog?
Each product page features a detailed size guide. We recommend measuring your dog's neck and chest girth accurately to ensure a comfortable fit. If your dog is between sizes, we suggest choosing the larger size for maximum comfort.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging. If the fit isn't right or you've changed your mind, you can initiate a return or exchange through our online portal.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner. You will receive a tracking number as soon as your order ships.
Are EzyDog products durable enough for active dogs?
Absolutely. Our gear is engineered using high-performance materials and reinforced stitching designed to withstand outdoor adventures, heavy pulling, and daily wear while maintaining a stylish aesthetic.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I clean my EzyDog apparel and accessories?
Most of our products can be hand-washed with mild soap and air-dried. For specific items like our high-tech jackets, please refer to the care label inside the garment to ensure longevity.